Repair Warranty Policy

Ensuring your satisfaction is our priority. Learn more about our warranty and guarantee policies below.

Money Back Guarantee

15-Day Money Back Guarantee

SAMPURNAKART INNOVATIONS PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Applicable only to the spare parts we have installed.
  • The device must be returned in the same condition as it was handed over for repair.

Conditions

  • Reinstallation of Original Parts: Upon claiming the money back, we will:
    • Take back the repaired parts.
    • Reinstall the original parts that were removed during the repair process.
  • Labor Cost Deduction: A deduction equivalent to the labor cost will be applied to the refund amount.

Process to Claim Money Back

  1. Contact Us: Reach out within 15 days of the repair service.
  2. Provide Details: Submit your order number, IMEI number (for phones), or any relevant identification details.
  3. Verification: Ensure that the device condition matches the pre-repair state.
  4. Refund Processing: Upon successful verification, the refund will be processed after reinstalling the original parts and deducting the labor cost.

Please Note: The money back guarantee is not applicable to the repair services themselves, only to the spare parts installed.

Warranty on Spare Parts

3-Month Warranty

Coverage:

  • All spare parts replaced during the repair are covered under a 3-month warranty from the date of invoice.
  • This warranty covers any malfunctioning or defects in the spare parts installed by us.

Conditions

The warranty period and specific terms will be clearly communicated to the customer before initiating the repair service.

How to Claim Warranty

  1. Identify the Issue: Ensure that the malfunction is related to the spare parts installed.
  2. Provide Evidence: Share a video or detailed description of the issue.
  3. Submit Details: Send your contact information, order number, or IMEI number to [email protected].
  4. Service Request: Write to us with the service details and the original invoice provided at the time of repair.

Resolution Time

Our team aims to resolve warranty claims within 48 to 72 hours from the receipt of your query. An acknowledgment will be sent via email upon receiving your claim.

Warranty Coverage Details

Parts Only

If only spare parts were purchased, the warranty is limited to the replacement of those specific parts.

Parts and Service

If both parts and repair services were purchased, the warranty extends to cover:

  • The labor cost associated with part replacement.
  • Any additional repairs directly resulting from the initial repair.

Warranty Exclusions

The warranty does not cover the following scenarios:

  • Accidental Damage:
    • Any form of accidental damage to the device.
    • Damages resulting directly or indirectly from accidents are excluded.
  • Display Issues:
    • Problems such as visible lines or a blank screen not related to the initial repair.
  • Excessive Device Damage:
    • Significant or critical damage to the device or screen that may affect internal components.
    • Damage reported post-repair or immediately after device reassembly.
  • Mishandling:
    • Frame Damage: Bending, twisting, or cracking of the device frame.
    • Screen Damage: Hard pressing leading to discoloration or lines on the display.
    • Drops: Accidental or intentional drops causing damage.
  • Environmental Damage:
    • Water Damage: Exposure to liquids leading to device malfunction.
  • Hardware Tampering:
    • Any unauthorized tampering with the device's internal hardware.
  • Self-Repairs:
    • Damage resulting from attempted repairs performed by the customer.
  • Software Issues:
    • Software-related problems not connected to the repair service.
  • Jail-Broken Devices:
    • Devices that have been jail-broken or have unauthorized software modifications.
  • New Damages:
    • Any new damages that are unrelated to the original repair service.
  • Data Loss:
    • Loss of data occurring as a result of the repair. Customers are advised to back up all data prior to the repair attempt.

Pre-Repair Conditions

The following conditions must be met before initiating the repair:

  • Existing Manufacturing Issues: Known issues unrelated to the repair.
  • Pre-Existing Frame Damage: Damage to the device frame noted before the repair.
  • Water Damage: Existing water damage prior to repair.
  • Internal Hardware Tampering: Conditions where internal damage may prevent a successful repair.

Important Notes

  • Non-Transferable Warranty:
    • The warranty is valid only for the specific device repaired and the original customer.
    • It is not transferable to other devices or individuals.
  • Device Functionality:
    • The device must be switching on and functioning normally apart from the issue related to the spare parts replaced.
  • Original Parts Requirement:
    • If the original parts are not handed over to our technician during the repair, the warranty on spare parts is limited to 3 months only.
  • Refunds:
    • Refunds are not applicable to spare parts such as screens unless under the 15-day money back guarantee.
    • Please refer to your order email for detailed refund information.
  • Preventing Further Damage:
    • Do not attempt to repair the device on your own as it may affect the reparability and void the warranty.

Need Assistance?

For any further questions or assistance, please contact us at:

[email protected]Connect via Chat on our website