Shipping Policy

Introduction

At Sampurnakart Innovations Private Limited, we are committed to delivering your repaired devices promptly and securely. This Shipping Policy outlines our procedures for handling, shipping, and delivering your devices to ensure a seamless experience.

Shipping Information

We provide shipping services for the pickup and delivery of your devices. Below are the details of our shipping processes:

• Pickup Timing: We pick up devices from customers between 9:00 AM and 11:59 AM.
• Delivery Timing: After repair, devices are delivered back to customers within 3 hours to 3 working days, depending on the nature of the repair.
• Shipping Partners: We partner with reliable shipping providers like Delhivery to ensure safe and timely delivery.

Shipping Costs

We strive to keep our shipping costs transparent and affordable. Here's how shipping costs are determined:

• Standard Shipping: Complimentary for all repair services.
• Express Shipping: Available at an additional cost for faster delivery within 24 hours.
• International Shipping: Shipping costs for international deliveries are calculated based on the destination and the size of the device.

Tracking Your Shipment

Once your device has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment in real-time through our shipping partner's website.

If you do not receive a tracking number within 24 hours of your device being shipped, please contact our Customer Service team for assistance.

Shipping Restrictions

Please be aware of the following restrictions related to shipping:

• Prohibited Items: We cannot ship hazardous materials, including flammable liquids, batteries, and other restricted items.
• Customs Regulations: International shipments are subject to customs regulations and may incur additional fees or delays.
• Packaging: Devices must be properly packaged to prevent damage during transit. We handle the packaging process to ensure your device is secure.

Lost or Damaged Shipments

While we strive to ensure that all shipments arrive safely and on time, issues can occasionally occur. In the event of a lost or damaged shipment:

• Report Immediately: Contact our Customer Service team within 48 hours of the expected delivery date.
• Provide Details: Submit your tracking number and a description of the issue.
• Resolution: We will work with our shipping partners to locate your shipment or arrange for a replacement if necessary.

Returns and Exchanges

If you need to return or exchange a device, please follow our return procedures:

1. Contact Us: Reach out to our Customer Service team to initiate the return or exchange process.
2. Provide Information: Submit your order number, device details, and reason for the return or exchange.
3. Approval: Once your request is approved, you will receive instructions on how to ship the device back to us.
4. Shipping: Follow the provided instructions to return the device. Ensure it is properly packaged to prevent damage.
5. Processing: Upon receipt, we will inspect the device and process the return or exchange accordingly.

Please note that return shipping costs may apply unless the return is due to our error or a defective product.