Terms and Conditions

By accepting this you agree with OUR terms and conditions as follows:

1. Estimated Repair Costs: The repair price shown in the app and website is estimated and may change based on the actual diagnosis.
2. Price Fluctuations: Repair prices may change over time according to market conditions.
3. Payment Terms: An estimated tentative cost is derived based on initial customer input. The actual cost of the repair will be informed to the customer through phone or email after detailed diagnosis. 100% payment should be made before SAMPURNAKART starts the repair.
4. Additional Repairs: If additional essential repairs are identified during the repair process, a fresh estimation will be sent. Customer approval with 100% advance payment of the balance is essential to complete the repair. If the customer requests the equipment to be returned without repair, the same will be accepted only if the SAMPURNAKART diagnosis charges are paid. If any spare parts have already been procured from the vendor for repair, payment made earlier towards the repair will not be refunded to the customer. Repair diagnosis charges vary for each product based on complexity.
5. Repair Turnaround Time: All efforts will be made to ensure that the product is repaired within 3 working days from the date of acceptance of repair. However, if the repair is complex or if there is any constraint on spare parts availability, the repair turnaround time may take longer. SAMPURNAKART will not be responsible for any loss due to this delay. If the spare parts are not available with the vendor, the product will be returned to the customer without any repair. In such a case, diagnosis charges are still applicable for chargeable repair.
6. Damage Liability: While every effort will be made to ensure proper care of your product, SAMPURNAKART will not be held responsible for any kind of losses occurring due to unforeseen circumstances described as "Act of God". Accessories are accepted under the owner's risk.
7. Collection of Repaired Products: All repaired products should be collected within 2 weeks from the date of intimation through email or SMS. In case of delay, Rs 100 will be charged for every extra day. If the product is not collected by the customer within 45 days from the last date of the penalty period of 2 weeks, the product will be considered as junk and will be disposed of by SAMPURNAKART. SAMPURNAKART will not be responsible for returning the product.
8. Data Backup: Upon confirmation of acceptance of repair, we expect the customer to have a backup of all data. SAMPURNAKART will not be held responsible for any kind of data loss.
9. Replacement Parts: In case of replacement for screens or body parts, only the screen of the device will be replaced. Screen guards, sleeves, stickers, or any cosmetic modifications to the original device will not be replaced.
10. Operating System Installation: SAMPURNAKART may install the operating system as part of hardware/software service, which will prevent the device from reverting to an earlier version of the operating system. Third-party applications installed on such devices may not be compatible with the updated operating system. Customers are responsible for reinstalling all other software programs, data, and passwords post-repair.
11. Service Provider Status: We are not a Brand Authorized Service Provider. SAMPURNAKART is an Independent Service Provider. All phone repairs we perform carry a 1-month warranty. We use high-quality OEM spare parts, meaning original equipment manufacturer parts. None of our spare parts come directly from Apple or other brands. Warranty does not cover physical, accidental, or liquid damage.
12. Complete Information: Customers must provide complete information about the problem at the time of submitting the device for repair. SAMPURNAKART will not repair issues that were not reported.
13. Pre-existing Conditions: SAMPURNAKART is not responsible for pre-existing conditions, damage, issues, or any kind of problems in the device.
14. Quality Checks: We accept your device for repair after a quality check and perform a quality check before handing it over to the customers.
15. Post-Repair Damage: We are not responsible for any physical damage that occurs to the device after handing it over to the customer.
16. Risk Communication: All risks and challenges related to the repair are communicated with the customer before device repair.
17. Complex Repairs: In case of any complex repair, the company shall not take any risk over the device repair. The job shall be done only when permitted by the client's (customer's) end. In case of failure, the company shall not be responsible.
18. Liability: SAMPURNAKART shall not be liable for any kind of claims, risks, and blames as all the repair work is done by customer’s consent. We only start repair work if the customer agrees with all the terms and conditions and is aware of all kinds of risks that may occur during the repair.

FOR ANY ASSISTANCE AND INFORMATION PLEASE CONTACT US AT:

Grievance Redressal Mechanism:

As per the Consumer Protection Act, 2019, and the Consumer Protection (E-COMMERCE) Rules, 2020, Sampurnakart is committed to addressing customer grievances.

When to Contact Us:

• If a product or service does not match the description on our website.
• To request improvements in product or service quality.

Grievance Officer:

Full Name: Sharvan Thakur
Designation: Grievance Officer
Email: [email protected]
Contact: 7549739718

Process:

1. Contact us via email or phone (details above).
2. Receive an acknowledgment within 48 hours with a unique tracking ID.
3. We aim to resolve complaints within one month of intimation.

Closure of Complaints:

• Upon mutual agreement on a satisfactory solution.
• If there's no response from the complainant within 30 days of our communication.

Customer Care Hours: Monday-Saturday, 9:00 AM to 8:00 PM