Sampurna Saathi Terms and Conditions

Introduction

These Terms and Conditions ("T&Cs") govern your use of the Sampurna Saathi app platform ("Sampurna Saathi Platform") for receiving repair orders and undertaking repair services for customers ("Customers") of SampurnaKart's proprietary online website and mobile-based order placement application ("Customer Application"). By clicking the “I ACCEPT” button, you agree to be bound by these T&Cs. If you do not agree to these terms, do not proceed to use the Sampurna Saathi Platform or avail any services provided therein.

Definitions

• "Acceptance" means your affirmative action of clicking on the box against the words “I Accept” provided at the end of these T&Cs, by which action, you unequivocally accept these T&Cs.
• "Agreement" means these T&Cs executed between SampurnaKart and the Vendor ("You") pursuant to which you agree to undertake repair services.
• "Repair Services" refers to the repair tasks, including diagnostic checks and fixing electronic devices, offered by the vendor to customers.
• "Vendor(s)" or "You" refers to the individual(s) or business entities providing repair services through the Sampurna Saathi Platform.
• "Vendor Information" includes personal and business details such as KYC documents, registration, business license, repair certifications, and other data collected during onboarding.
• "Sampurna Saathi Platform" means the mobile and web application developed by SampurnaKart for connecting vendors with customers for repair services.

Acceptance of Terms

By using the Sampurna Saathi Platform, you agree to these T&Cs. If you do not agree, do not use the platform.

Vendor Onboarding and Verification

Vendors must provide their details onboard. After verification of the information, the vendor’s profile will be approved. Vendors can toggle between online and offline statuses to receive repair orders. Online vendors are expected to fulfill the orders by performing repairs as per the selected service categories.

Repair Orders

When online, vendors will receive repair orders based on the selected categories. Vendors must manage the repair order statuses such as “Quality Check,” “Completed,” “Pending,” and any other relevant status updates.

Vendors may use the customer's shared location only for tracking the pickup address and reaching the customer's location to pick up the device for repair services.

App may use vendor current location in between the path for the navigation and sharing location to insure safety and transparancy.

Vendor Responsibilities

• Provide accurate details during the onboarding process.
• Maintain the confidentiality of login credentials.
• Complete repair tasks in a timely and professional manner.
• Comply with all applicable laws, including consumer protection and safety standards.

Repair Services and Charges

Vendors may charge a service fee for repairs, as communicated through the Sampurna Saathi Platform. A platform service fee may be levied by SampurnaKart for providing access to the platform. This fee will be notified to the vendors via the platform.

Payment and Fees

Payments for completed repair services will be made periodically, and vendors will be notified through the platform. Vendors will not charge customers beyond the service fee and repair costs unless tips are voluntarily provided.

Suspension and Termination

SampurnaKart reserves the right to suspend or terminate a vendor's access to the platform for reasons such as:

• Violating these T&Cs.
• Providing false or misleading information.
• Engaging in fraudulent activities.
• Poor service performance.

Force Majeure

Neither party will be liable for delays or failures due to circumstances beyond their control, such as natural disasters, pandemics, or government restrictions.